{"id":40,"date":"2026-04-07T18:34:14","date_gmt":"2026-04-07T18:34:14","guid":{"rendered":"https:\/\/homeplateproject.com\/?page_id=40"},"modified":"2026-04-07T19:07:58","modified_gmt":"2026-04-07T19:07:58","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/homeplateproject.com\/index.php\/refund-policy\/","title":{"rendered":"REFUND POLICY"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"40\" class=\"elementor elementor-40\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa5816c e-flex e-con-boxed e-con e-parent\" data-id=\"fa5816c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-92f6ce9 e-con-full e-flex e-con e-child\" data-id=\"92f6ce9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99e27a0 elementor-widget elementor-widget-image\" data-id=\"99e27a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/homeplateproject.com\/index.php\/home-page\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"350\" src=\"https:\/\/homeplateproject.com\/wp-content\/uploads\/2026\/04\/LOGOO-2.png\" class=\"attachment-full size-full wp-image-119\" alt=\"\" srcset=\"https:\/\/homeplateproject.com\/wp-content\/uploads\/2026\/04\/LOGOO-2.png 1000w, https:\/\/homeplateproject.com\/wp-content\/uploads\/2026\/04\/LOGOO-2-300x105.png 300w, https:\/\/homeplateproject.com\/wp-content\/uploads\/2026\/04\/LOGOO-2-768x269.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7afb2b1 e-con-full e-flex e-con e-child\" data-id=\"7afb2b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30fab76 elementor-icon-list--layout-inline elementor-align-end elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"30fab76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/homeplateproject.com\/index.php\/home-page\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">HOMEPAGE<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/homeplateproject.com\/index.php\/home-page\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">PRODUCTS<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/homeplateproject.com\/index.php\/about-us\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">ABOUT US<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-57b8c24 e-flex e-con-boxed e-con e-parent\" data-id=\"57b8c24\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bddc7d8 elementor-widget elementor-widget-heading\" data-id=\"bddc7d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-966ae6a e-flex e-con-boxed e-con e-parent\" data-id=\"966ae6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a38bad elementor-widget elementor-widget-text-editor\" data-id=\"6a38bad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p3\"><span class=\"s1\"><b>Effective Date<\/b><\/span>: January 22, 2026<\/p><p class=\"p3\"><span class=\"s1\"><b>Company<\/b><\/span>: <span style=\"font-weight: 300;\">EASY PEASY GROUP LIMITED\u00a0<\/span><\/p><p class=\"p3\"><span class=\"s1\"><b>Website<\/b><\/span>: www.homeplateproject.com<\/p><p class=\"p3\"><span class=\"s1\"><b>Contact<\/b><\/span>: info@homeplateproject.com<\/p><p class=\"p1\"><b>1. Return Period<\/b><b><\/b><\/p><p class=\"p3\">You have the right to return your product within <span class=\"s1\"><b>14 days<\/b><\/span> from the date of delivery. If more than 14 days have passed, we cannot offer you a full refund or exchange.<\/p><p class=\"p1\"><b>2. Conditions for Eligibility<\/b><b><\/b><\/p><p class=\"p3\">To be eligible for a return:<\/p><ul><li><p class=\"p1\">The item must be <span class=\"s1\"><b>unused<\/b><\/span> and in the <span class=\"s1\"><b>same condition<\/b><\/span> as when you received it<\/p><\/li><li><p class=\"p1\">The product must be returned in its <span class=\"s1\"><b>original packaging<\/b><b><\/b><\/span><\/p><\/li><li><p class=\"p1\"><span class=\"s1\">You must include a <\/span><b>receipt or proof of purchase<\/b><\/p><\/li><\/ul><p class=\"p1\"><span class=\"s3\">Please <\/span><b>do not send your purchase back to the manufacturer<\/b><span class=\"s3\">.<\/span><\/p><p class=\"p1\"><b>3. Non-Returnable Items<\/b><b><\/b><\/p><p class=\"p3\">Certain types of products cannot be returned, including:<\/p><ul><li><p class=\"p1\">Perishable goods (e.g. food, flowers)<\/p><\/li><li><p class=\"p1\">Intimate or sanitary items<\/p><\/li><li><p class=\"p1\">Hazardous materials, flammable liquids or gases<\/p><\/li><li><p class=\"p1\">Gift cards<\/p><\/li><li><p class=\"p1\">Downloadable software products<\/p><\/li><li><p class=\"p1\">Some health and personal care items<\/p><\/li><\/ul><p class=\"p1\"><b>4. Partial Refunds<\/b><b><\/b><\/p><p class=\"p3\">In some cases, only <span class=\"s1\"><b>partial refunds<\/b><\/span> may be granted:<\/p><ul><li><p class=\"p1\">Books with obvious signs of use<\/p><\/li><li><p class=\"p1\">Opened CDs, DVDs, video games, software, or vinyl records<\/p><\/li><li><p class=\"p1\">Any item not in its original condition, damaged, or missing parts not due to our error<\/p><\/li><li><p class=\"p1\">Any item returned <span class=\"s1\"><b>more than 30 days<\/b><\/span> after delivery<\/p><\/li><\/ul><p class=\"p1\"><b>5. Refund Processing<\/b><b><\/b><\/p><p class=\"p3\">Once we receive and inspect your returned item, we will notify you by email. If your refund is approved, it will be processed and a credit will be automatically issued to your original payment method or via bank transfer (in the case of cash on delivery), within a few working days.<\/p><p class=\"p1\"><b>6. Late or Missing Refunds<\/b><b><\/b><\/p><p class=\"p3\">If you haven\u2019t received your refund:<\/p><ul><li><p class=\"p1\">First, check your bank account again<\/p><\/li><li><p class=\"p1\">Then contact your credit card company (if applicable)<\/p><\/li><li><p class=\"p1\">Then contact your bank \u2013 there is often a processing delay<\/p><\/li><\/ul><p class=\"p3\">If you\u2019ve completed all the steps above and still haven\u2019t received your refund, contact us at <span class=\"s1\"><b>info@homeplateproject.com<br \/><\/b><b><\/b><\/span><\/p><p class=\"p1\"><b>7. Sale Items<\/b><b><\/b><\/p><p class=\"p3\">Only regular-priced items are eligible for refund. <span class=\"s1\"><b>Sale or discounted items cannot be refunded<\/b><\/span>.<\/p><p class=\"p1\"><b>8. Exchanges<\/b><b><\/b><\/p><p class=\"p3\">We only replace items if they are <span class=\"s1\"><b>defective or damaged<\/b><\/span>. If you need to exchange an item for the same product, please contact us at <span class=\"s1\"><b>info@homeplateproject.com<br \/><\/b><\/span>and include your order number and a description of the issue.<\/p><p class=\"p1\"><b>9. Return Address<\/b><b><\/b><\/p><p class=\"p3\">All returns must be shipped to:<\/p><p><span style=\"font-weight: 300;\">EASY PEASY GROUP LIMITED\u00a0<\/span><\/p><p class=\"p1\">Address<\/p><p><span style=\"font-weight: 300;\">FLAT\/RM A 15\/F Goldfield Industrial Building, 144 to 150 Tai Lin Pai Road,\u00a0<\/span><\/p><p><span style=\"font-weight: 300;\">Kwai Chung, Hong Kong<\/span><\/p><p class=\"p3\">Customers are responsible for the return shipping costs. We recommend using a <span class=\"s1\"><b>trackable shipping service<\/b><\/span> or purchasing shipping insurance. We are not responsible for items lost in transit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7bfad91 e-flex e-con-boxed e-con e-parent\" data-id=\"7bfad91\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b3e8a13 e-flex e-con-boxed e-con e-child\" data-id=\"b3e8a13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-15a96fc e-flex e-con-boxed e-con e-child\" data-id=\"15a96fc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48dfc05 elementor-widget elementor-widget-image\" data-id=\"48dfc05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/homeplateproject.com\/index.php\/home-page\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"350\" src=\"https:\/\/homeplateproject.com\/wp-content\/uploads\/2026\/04\/LOGOO-2.png\" class=\"attachment-full size-full wp-image-119\" alt=\"\" srcset=\"https:\/\/homeplateproject.com\/wp-content\/uploads\/2026\/04\/LOGOO-2.png 1000w, https:\/\/homeplateproject.com\/wp-content\/uploads\/2026\/04\/LOGOO-2-300x105.png 300w, https:\/\/homeplateproject.com\/wp-content\/uploads\/2026\/04\/LOGOO-2-768x269.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8206909 elementor-widget elementor-widget-heading\" data-id=\"8206909\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We offer a reliable and convenient e-commerce platform, connecting people with products that improve their daily lives.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74804f7 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"74804f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">EASY PEASY GROUP LIMITED  FLAT\/RM A 15\/F Goldfield Industrial Building, 144 to 150 Tai Lin Pai Road,  Kwai Chung, Hong Kong<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40d0336 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"40d0336\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">support@homeplateproject.com<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8ab44b7 e-flex e-con-boxed e-con e-child\" data-id=\"8ab44b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd8486e elementor-widget elementor-widget-heading\" data-id=\"bd8486e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">USEFUL LINKS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c23245 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" 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Return Period You have the right to return your product within 14 days from the date of delivery. If more than 14 days have passed, we cannot offer you a full refund or exchange. 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